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Privacy Policy

Last updated: July 10, 2024

CLEIN ("we", "our", "us", or "CLEIN") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our mobile applications available on the Google Play Store and Apple App Store, as well as our website and related services.

1. Data Controller

The Data Controller responsible for processing your personal data is:

CLEIN
Address: Via Don Lorenzo Milani 50, Teramo, Italy
Email: info@clein.it

2. Information We Collect

We collect various types of personal data, which may include:

  • Identity and Registration Data: Full name, username, email address, phone number, and account credentials.
  • Payment Information: Payment methods, transaction history, billing details (processed securely via third-party payment gateways).
  • Device and Technical Data: Device identifiers, device type and model, operating system version, IP address, browser type, and app usage statistics.
  • Location Information: Precise or approximate geographical location to enhance service delivery.
  • Usage Data: Interaction logs, service requests, and preferences.
  • Communication Data: Emails, support requests, chat history, and notifications.
  • Analytics and Advertising IDs: Advertising identifiers, cookies, and similar tracking technologies.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Provision and Management: Creating and managing user accounts, handling bookings, providing customer support.
  • Payment Processing: Facilitating transactions securely through third-party payment providers.
  • Communication: Sending transaction notifications, marketing messages (with your consent), support messages, and important updates.
  • Personalization and Improvements: Enhancing app performance, user experience, and developing new services based on analytics.
  • Security and Compliance: Monitoring activities for security, preventing fraud, and complying with legal obligations.

4. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

  • Performance of Contract: To fulfill services you've requested.
  • User Consent: Explicit consent for marketing communications or specific data uses.
  • Compliance with Legal Obligations: Meeting regulatory or legal requirements.
  • Legitimate Interests: Ensuring security, improving services, and business operations.

5. Sharing of Data

Your data may be shared with:

  • Third-Party Service Providers: For payment processing, analytics, hosting, and customer service.
  • Legal Authorities: When required by law, regulation, legal process, or governmental request.
  • Partners: With your explicit consent, for promotional and service enhancement purposes.

6. Data Retention

We retain your personal data only as long as necessary to achieve the outlined purposes or as required by law. Upon expiry, your data will be securely deleted or anonymized.

7. Security Measures

We employ robust security practices, including encryption (SSL/TLS), secure APIs, restricted database access, and regular security assessments, to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. International Data Transfers

Data collected may be transferred internationally. When data transfers occur outside the European Economic Area (EEA), we ensure compliance with GDPR through Standard Contractual Clauses or other approved safeguards.

9. Children's Privacy

Our services are not directed to children under 16 years old. We do not knowingly collect data from children. If we become aware that personal data of a child under 16 has been collected, we will promptly delete such information.

10. User Rights

Under GDPR and applicable laws, you have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Correct inaccurate personal data.
  • Deletion: Request erasure of your personal data.
  • Restriction: Limit how we process your data.
  • Portability: Request transfer of your data to another service.
  • Objection: Object to processing of your data for direct marketing or other purposes.
  • Withdraw Consent: Revoke consent previously provided.

To exercise these rights, please contact us at: info@clein.it

11. Third-Party Links and Services

Our apps and websites may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites and encourage reviewing their privacy policies.

12. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of any changes via app notifications, email, or a prominent notice on our website. Continued use after updates signifies acceptance of the revised policy.

13. Contact Us

For questions, requests, or clarifications regarding this Privacy Policy or our data practices, please contact:

CLEIN Privacy Team
Email: info@clein.it
Address: Via Don Lorenzo Milani 50, Teramo, Italy